The location and quality of food was very good but the service was just robotic and very stiff and cold. The place and service and staff simply lacked any semblance of warmth and welcome. It felt far too orchestrated and pretentious with minimal personal interaction, almost zero eye contact or smiles, and just really felt very cold. We've been around France and Switzerland for 3 weeks this trip, can do ok in French and do speak other languages, and are well traveled, so our are expectations are realistic. This place was just too pretentious, even compared to the Ritz in Geneva. And the place was not full and had a good mix of older patrons, families with small kids and adult groups. Just be nicer and warmer to customers and the experience would improve drastically.